Customer Service Mission Statement
"We will delight both the internal and external customers through teamwork and communication. We will achieve this by accurate, timely, reliable, professional friendly service which provides profitability for the company and personal satisfaction."

Departmental Overview

• Plays a key role as an intermediary between Interpower Corporation, sales representatives and customers located throughout the world.

• Handles all aspects of customer service;
in-bound sales, technical support, accounting, and quality issues.

• Provides the capability of excellent career progression at Interpower Corporation based on exposure to every department within the Company.

• Services customers throughout the world by providing phone coverage from 7:00 a.m–7:00 p.m. Central Time and providing back-up support for our subsidiary office in Milton Keynes, England.

Location:
Oskaloosa, Iowa, USA


Qualifications or experiences that are beneficial in the department:

• Team oriented
• A strong desire to please
• Strong verbal and written communication skills
• PC and keyboarding skills
• A successful work history
• Previous customer service experience
• Post high school education in a related field
• Experience or knowledge with electronics

Employees in Customer Service participate in a continual learning program. This program provides them the knowledge and skills necessary to not only fulfill the customer's needs, but also to go the extra mile. A successful team member will have the opportunity to develop within their current job, the department, or the Company. The experience and skills learned, coupled with cross-training in other areas of the Company, provide the capability of excellent career progression at Interpower Corporation.

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